Privacy Policy
Updated 06/12/2026
This privacy notice for TigerHubs (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Visit our website at www.tigerhubs.com, or any website of ours that links to this privacy notice
Submit drawings, project requirements, RFQs, or technical inquiries for manufacturing services
Engage with us in other related ways, including sales, engineering consultation, marketing, customer support, factory visits, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@tigerhubs.com.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with TigerHubs and the Services, the choices you make, and the products and services you request.
Do we process any sensitive personal information?
We do not intentionally collect or process sensitive personal information unless it is necessary for a specific project and you provide it to us.
Do we receive any information from third parties?
We generally do not receive personal information from third parties unless it is provided by your company, project partners, logistics providers, payment processors, or other parties involved in your requested project.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, evaluate manufacturing requirements, provide quotations, fulfill orders, arrange delivery, provide after-sales support, maintain security, prevent fraud, and comply with law.
In what situations and with which types of parties do we share personal information?
We may share information in specific situations and with selected third-party service providers, such as logistics providers, payment processors, data analytics providers, sales and marketing tools, technical service providers, and professional advisors.
How do we keep your information safe?
We use organizational and technical measures designed to protect your personal information and project-related information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.
What are your rights?
Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by contacting us at support@tigerhubs.com. We will consider and act upon any request in accordance with applicable data protection laws.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you contact TigerHubs, submit an RFQ, upload project drawings or files, request information about our manufacturing services, communicate with our sales or engineering team, place an order, request after-sales support, or otherwise interact with us.
The personal information we collect may include:
Names
Phone numbers
Email addresses
Company names
Job titles
Billing addresses
Shipping addresses
Project contact information
Usernames and passwords, if account functions are provided
Payment-related information, where applicable
Information included in inquiry forms, RFQs, uploaded files, drawings, specifications, or technical documents
Because TigerHubs provides precision manufacturing and engineering-related services, we may also collect information related to your projects, including:
CAD files, drawings, 2D / 3D data, models, and technical documents
Material requirements
Surface treatment requirements
Tolerance and inspection requirements
Order quantities
Application industry or end-use information
Manufacturing process preferences, such as CNC machining, 5-axis CNC machining, metal 3D printing, plastic 3D printing, sheet metal fabrication, die casting, or 3D printed sand casting
Quality, certification, logistics, or packaging requirements
We do not intentionally collect sensitive personal information. Please do not submit sensitive personal information unless it is necessary for a specific project and requested by us.
If you make purchases or payments through our Services, we may collect data necessary to process your payment. Payment processing may be handled by third-party payment providers, banks, or other financial service providers. We do not store complete payment card information unless required and permitted by applicable law.
In Short: Some information, such as your IP address and browser or device characteristics, may be collected automatically when you visit our Services.
We automatically collect certain technical information when you visit, use, or navigate our Services. This information does not usually reveal your specific identity, but may include:
IP address
Browser type and version
Device characteristics
Operating system
Language preferences
Referring URLs
Country, region, or approximate location
Pages viewed
Date and time stamps
Website usage data
Device event information
Diagnostic, performance, and log data
Like many businesses, we may also collect information through cookies and similar tracking technologies.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, support manufacturing projects, fulfill orders, maintain security, prevent fraud, and comply with law.
We may process your personal information for the following purposes:
To create and manage user accounts, if account functions are available
To respond to inquiries and provide customer support
To review drawings, technical files, and project requirements
To conduct DFM, manufacturability, and process feasibility evaluations
To prepare quotations, lead times, and project proposals
To confirm orders, payment, production, delivery, and after-sales support
To provide CNC machining, 5-axis CNC machining, 3D printing, casting, sheet metal fabrication, surface finishing, inspection, assembly, and related manufacturing services
To communicate with you about project progress, technical issues, revisions, logistics, and support
To improve our website, services, production workflow, engineering support, and customer experience
To send marketing and promotional communications, where permitted by law and in accordance with your preferences
To maintain security, prevent fraud, and protect our rights
To comply with legal, tax, accounting, export, customs, and regulatory obligations
In Short: We process your personal information only when we believe it is necessary and we have a valid legal basis to do so under applicable law.
If you are located in the European Economic Area, United Kingdom, or Switzerland, we may rely on the following legal bases:
We may process your information if you have given us permission to use your personal information for a specific purpose. You may withdraw your consent at any time.
We may process your personal information when it is necessary to provide requested Services, prepare quotations, fulfill orders, manufacture parts, arrange delivery, or perform our contractual obligations.
We may process your information when it is reasonably necessary for our legitimate business interests, such as improving our services, responding to inquiries, protecting our business, preventing fraud, supporting customer relationships, and sending relevant information about our manufacturing capabilities.
We may process your information when necessary to comply with applicable laws, regulations, tax obligations, customs requirements, accounting rules, court orders, or lawful requests from authorities.
We may process your information where necessary to protect the vital interests of any person.
In Short: We may share information in specific situations and with selected categories of third parties.
We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These may include:
Logistics and shipping providers
Payment processors and financial service providers
Data analytics services
Website hosting and IT service providers
Sales and marketing tools
Customer support platforms
Quality inspection or third-party testing providers, where requested or required
Professional advisors, such as legal, accounting, audit, or compliance providers
We may also share information in the following situations:
We may share or transfer your information in connection with, or during negotiations of, any merger, acquisition, financing, restructuring, sale of company assets, or transfer of all or part of our business.
We may disclose your information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, safety, property, customers, or others.
Where necessary to fulfill your project, we may share limited project-related information with manufacturing partners, inspection providers, logistics providers, or other parties involved in production or delivery. We aim to share only the information reasonably necessary for the relevant purpose.
In Short: We may use cookies and similar tracking technologies to collect and store information.
We may use cookies, web beacons, pixels, and similar technologies to access or store information. These technologies may help us:
Maintain website functionality
Understand website usage
Improve user experience
Analyze traffic and performance
Support marketing and remarketing activities, where permitted
You may adjust your browser settings to refuse cookies or alert you when cookies are being used. If you choose to reject cookies, some website features may not function properly.
In Short: We keep your information for as long as necessary to fulfill the purposes described in this privacy notice unless a longer retention period is required or permitted by law.
We retain personal information and project-related information for as long as necessary to:
Respond to inquiries
Provide quotations
Fulfill orders
Support quality control, traceability, after-sales service, and warranty handling
Maintain business records
Comply with legal, accounting, tax, customs, and regulatory obligations
Resolve disputes and enforce agreements
When we no longer have a legitimate business need or legal obligation to process your personal information, we will delete, anonymize, or securely store and isolate it until deletion is possible.
In Short: We aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational measures designed to protect the personal information and project-related information we process.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Although we do our best to protect your information, you transmit personal information and project files to and from our Services at your own risk. You should only access our Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our Services are intended for business and professional users. We do not knowingly solicit data from or market to children under 18 years of age.
If we learn that personal information from users under 18 has been collected, we will take reasonable measures to delete such information. If you become aware of any data we may have collected from children under 18, please contact us at support@tigerhubs.com.
In Short: Depending on your location, you may have rights that allow you to access and control your personal information.
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to processing
Request data portability, where applicable
Withdraw consent, where processing is based on consent
Opt out of marketing communications
To exercise these rights, please contact us at support@tigerhubs.com.
You can unsubscribe from marketing and promotional communications at any time by following the unsubscribe instructions in the emails we send or by contacting us at support@tigerhubs.com.
Even after you opt out of marketing communications, we may still send you non-marketing messages, such as project updates, service-related communications, order information, support responses, or legal notices.
Most web browsers and some mobile operating systems include a Do-Not-Track feature. At this stage, no uniform technology standard for recognizing and implementing Do-Not-Track signals has been finalized.
As a result, we do not currently respond to Do-Not-Track browser signals or similar mechanisms. If a standard is adopted in the future that we must follow, we will inform you in an updated version of this privacy notice.
In Short: If you are a resident of certain U.S. states, including California, you may have specific rights regarding your personal information.
Depending on applicable U.S. state privacy laws, you may have the right to:
Know whether we collect and use your personal information
Access the categories and specific pieces of personal information we collect
Request deletion of your personal information
Request correction of inaccurate personal information
Opt out of certain sharing or selling of personal information, where applicable
Limit the use and disclosure of sensitive personal information, where applicable
Not be discriminated against for exercising your privacy rights
We do not intentionally collect sensitive personal information for general website use.
To exercise applicable privacy rights, please contact us at support@tigerhubs.com.
In Short: You may have additional rights based on the country or region where you reside.
If you are located in the European Economic Area, United Kingdom, Switzerland, Canada, Australia, New Zealand, South Africa, or another jurisdiction with applicable privacy laws, you may have additional rights regarding your personal information.
These rights may include access, correction, deletion, objection, restriction, portability, and the right to lodge a complaint with a relevant data protection authority.
To make a request, please contact us at support@tigerhubs.com.
In Short: Yes, we may update this notice as necessary to stay compliant with relevant laws and business practices.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.
If we make material changes, we may notify you by prominently posting a notice on our website or by directly sending you a notification where appropriate.
If you have questions or comments about this notice, you may contact us by email at:
Or by post at:
TigerHubs
Building A12, 2nd Floor, Haosi Nanpu Science and Technology Park,
Fengye 8th Road, Xinqiao Street, Bao'an District,
Shenzhen City, Guangdong Province, China
Based on the applicable laws of your country or region, you may have the right to request access to the personal information we collect from you, request correction, request deletion, or request restriction of processing.
To request to review, update, or delete your personal information, please contact us at: